Support Policy Page

Support Policy – ALPASLAN TEKNOLOJİ SAVUNMA SİSTEMLERİ SANAYİ VE TİCARET ANONİM

ŞİRKETİ

At ALPASLAN TEKNOLOJİ SAVUNMA SİSTEMLERİ SANAYİ VE TİCARET ANONİM

ŞİRKETİ, we are committed to providing excellent support to our customers and sellers. Our support policy ensures that all inquiries and issues are handled efficiently.

1. Contact Information

• Address: Kiremithane Mah. Sakarya Cad. M. Tanrıöver Apt No: 9 İç Kapı No: 14 Akdeniz / Mersin, Turkey

• Phone: +90 532 313 35 75

• Email: info@royal-tradings.com

2. Support Availability

• Support is available Monday to Friday from 09:00 to 18:00.

• Urgent inquiries outside working hours will be addressed as soon as possible.

3. Support Channels

• Email Support: info@royal-tradings.com

• Phone Support: +90 532 313 35 75

• Live Chat: Available on the website for instant assistance.

4. Issue Handling

• Provide complete order/product details for faster resolution.

• Ticket responses are typically processed within 24 hours.

• Complex issues may require additional verification and processing time.

5. Feedback

• We encourage customers and sellers to provide feedback for improving our service.

• Feedback can be submitted via email or the website contact form.